TheCable

The Abuja Electricity Distribution Company (AEDC) has asked its customers to pay their bills through electronic channels. 

In a statement on Wednesday, Ernest Mupwaya, chief executive officer of the company, said the move is to ensure the safety of customer as a result of recent developments of the coronavirus (COVID-19) in the country.

He said customers can only report electricity issues through calls, emails and social media for the meantime.

“The events of the past few weeks have made it clear that the world is facing an unprecedented challenge with the COVID-19 pandemic,” Mupwaya said.

“We at AEDC are deeply concerned and want to do all we can to help keep our country, families, employees, customers and communities safe and healthy.

“In strict compliance with the guidelines, the following protocols have been adopted by AEDC to keep a safe social distance and reduce the number and frequency of one-on-one meetings with effect from Wednesday, 18th March, 2020.

“Contact channels for fault reporting or any form of complaints are forthwith temporarily restricted to AEDC 24-hrs contact centre.

“Customers who complain by telephone calls, social media or through any of the online channels will be given a tracking number through which their complaints will be tracked until fully resolved.

“Customers are also strongly advised to use online payment channels for the settlement of their electricity bills.”

On Wednesday, five new cases of the virus was announced, bringing the total number of confirmed cases in the country to eight.