TheCable

The Central Bank of Nigeria (CBN) has directed commercial banks to respond to customers’ complaints. 

CBN called the attention of the financial institutions to customers’ requests on X, formerly Twitter.

TheCable observed that the CBN has been acting as an intermediary between commercial banks and their customers each time a complaint is made on the microblogging platform.

In one of such posts, an X user, with the handle @BoyeGift, and also a customer of the United Bank of Africa (UBA), asked for a refund of his money after a failed transaction.

“Uba please refund my money. I have been calling your customer care but it seems like they don’t know their work since 22nd of September and 4th October. It’s going to 2 months now, please refund my money; it’s my allowance,” he said.

@UBACares @UBAGroup @yabaleftonline @popsy0001
Uba please refund my money i have been calling your customer care but it seem like they don't know their work since 22nd of September and 4th October it's going to 2 months now please refund my money its my allowance

— Boye Akpos Gift (@BoyeGift) November 5, 2023

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Replying to the customers’ post, the apex bank asked the customer fulfilment centre of the UBA to address the issue raised by the client.

“@UBACares Kindly attend to your customer,” the apex bank wrote.

@UBACares Kindly attend to your customer.

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— Central Bank of Nigeria (@cenbank) November 6, 2023

Soon after, UBA wrote that a response had been sent to @BoyeGift.

Hello @BoyeGift, kindly be informed that a response has been provided via DM. Thank you.

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— UBACFC (@UBACares) November 6, 2023

On October 27, 2023, the CBN had asked Guaranty Trust Bank to address a customer’s refund request.

@gtbank @cenbank kindly refund my money you retarded bank pic.twitter.com/IdQoxpFlZq

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— Abiodun Salaudeen (@salaudeenwaliu1) October 27, 2023

On October 19, the apex bank also asked Standard Chartered Bank to look into a customer’s grievance.

@cenbank Standard Chartered has stolen my money after a failed transaction with quickteller since on the 2nd of September 2023 called them several times but they refused to refund the sum of 300k to my card back please help me on this @StanChartNG @StanChart

— Kalaam🧸🥷 (@iam_kalaam) October 19, 2023

I was debited twice 5100 5100 making it a total of 10200 since around October or November 2020 by @FirstBankngr.. I have visited the bank subsequent times but i wasn't given a refund of my money .

— Ashibudike Onyeka (@AshibudikeOnye1) October 19, 2023

Here are other instances the CBN has drawn the attention of banks to customers’ complaints, asking the lenders to address it.

@fidelitybankplc i was debited the sum of 10000 naira on the 26th of sept and I've logged a dispense error but haven't received the reversal yet..it's more than 10 working day Fidelity bank please reverse my money thank you.. account number 6555508456 ojeli temilola subomi

— Ogunjobi Temilola (@OgunjobiTemilo5) October 19, 2023

@wemabank please what’s happening with my money? It’s been over two weeks now. You said 5 working days and it’s over two weeks now @cenbank kindly help me get my money from @alat_ng

— TOLULOPE PAUL-TAIWO (@TOLULOPEPAULTA1) October 16, 2023

i withdraw of 25k but i was debited 3 tyms since july 31st i tried complaining @OPay_NG asked me to wait 30 days and i did they said same thing. This circle is repeating itself ever since. Refusing to refund. Last week dey said 2 working days. Now i was asked to wait again. Help pic.twitter.com/M7wMVHESHd

— Kowe Oluwaseyi (@Dr_Cole111) October 13, 2023

Recently, the central bank has been educating Nigerians on their rights and responsibilities as financial consumers.