Passengers stranded as Arik suspends operations
Passengers of Arik Airline are stranded across different airports in the country as a result of suspension of operations by the company.
An official at the Murtala Muhammed International Airport confirmed this to TheCable, saying none of the company’s flight had taken off as at 4:15pm on Tuesday.
“Passengers are stranded at the airport now. The situation is even better because today is a public holiday,” he said.
“We don’t know what will happen by tomorrow.”
The airline later issued a statement to announce temporary disruption to its operations.
“Arik Air, West and Central Africa’s largest airline has alerted all air travellers of a temporary disruption to its operations, pending approval of aircraft documentation related to insurance renewal,” read the statement, issued by Ola Adebanji, the airline’s spokesman.
“The airline said that it was working around the clock to resolve the necessary documentation, which has been a challenge due to the long weekend holidays due to Ed al Adha.
“At the present time, all flights of the airline have been cancelled for Tuesday, 13 September 2016 and the airline has stated that it would be getting in touch with passengers to provide an update on rescheduling of their flights.
“This situation is likely to continue for the next few days until such time that NAICOM (National Insurance Commission) approves a waiver on a priority basis for the new insurance company to renew the policy.
“All customers are kindly advised to contact Arik Air’s Call Centre (01-2799999), Airport or City ticket offices or visit the airline’s Website (www.arikair.com) for further updates. Passengers are also advised to check with the airline regarding the status of their flights before proceeding to the airport.
“Arik Air’s Group CEO, Dr. Michael Arumemi-Ikhide, wishes to advise and assure the public, its customers, stakeholders and partners that we are fully committed to returning to our normal operations and minimize any unfortunate inconvenience to our passengers. Where flights have been cancelled, the airline will notify passengers through SMS and in such cases, passengers will be accommodated on first available alternative flight as soon as normal flight operations resume.
“The Group CEO has apologised and appealed (on behalf of the airline) for the understanding of passengers while it works diligently to resume normal operations at the earliest.”
The development comes barely a week after Arumemi-Ikhide said surviving airlines were only doing national service.
He said the policies of the Central Bank of Nigeria (CBN) do not favour local airlines.
Aero Contractors and FirstNation suspended operations two weeks ago.
It is better to ground flights rather than fly uninsured planes. Passengers and crew safety and security is critical. The airline is culpable. It should have notified passengers prior to this crisis . Bad customer service.