The Corporate Affairs Commission (CAC) has postponed the implementation of new fees and penalties for document downloads on its upgraded registration portal to September 1.
In a public notice released on Monday, the CAC said the decision followed transitional challenges being experienced by users on the portal.
The service fees, initially scheduled to commence on August 1, apply to charges for documents not downloaded within seven days of approval.
According to the commission, some challenges users encounter include difficulties with downloading documents, payment processing, post-incorporation filings for business names, and the uploading of required documents.
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“We are working tirelessly, alongside our technical partners and stakeholders, to stabilise the system without shutting down the entire portal,” the commission said.
The CAC said the postponement is a temporary relief aimed at supporting businesses and ensuring a seamless user experience during the transition to its artificial intelligence-powered platform.
The commission said the adjustment was also in response to feedback received from customers and stakeholders across the country.
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“We appreciate your patience and understanding,” the CAC added.
On June 30, the CAC inaugurated the new digital portal to improve service delivery and reduce the turnaround time for business registration processes.
The new platform allows for instant name reservations, automated business name suggestions, and same-day registration using only a national identification number (NIN).
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