First Bank to introduce tailored financial services for PWDs

First Bank has announced that it is introducing tailored financial services for blind, partially sighted, and physically challenged customers across its operations.

In a statement on Wednesday, Olayinka Ijabiyi, the bank’s head, marketing and corporate communications, said the initiative is part of First Bank’s broader continuous commitment to promoting financial inclusion and diversity.

Ijabiyi said the initiative will be implemented in phases across all First Bank Group subsidiaries and locations, adding that transaction documents will be made available in braille, audio, large print, and digital formats.

“ATMs will be upgraded with high-contrast screens and voice-prompt commands, while cards issued will feature tactile motifs and braille inscriptions for easy recognition,” the statement reads.

“Already existing soft PINs and tokens would be enhanced to boost secure access to banking channels. Product brochures will also be made available in braille and audio formats to support customer understanding and engagement.”

Ijabiyi added that the new policy aligns with the Central Bank of Nigeria’s (CBN) financial inclusion strategy, and the United Nations convention on the rights of persons with disabilities, which advocate equal access to financial services.

“With this initiative, FirstBank is shaping a future where every individual, regardless of physical ability, can manage their financial affairs without third-party assistance,” the statement reads.

“By embedding accessibility into its core operations, the Bank is setting a new standard for ethical, inclusive, and impactful banking.”

Speaking on the proposed launch, Patrick Akhidenor, the chief risk officer and chairman of the First Bank sustainability committee, said everyone deserves access to financial services — whether physically or digitally.

“We recognise this, and we are providing financial services that are both accessible and affordable to visually impaired and physically challenged customers at all our touchpoints,” he said.

“We are making it possible for them to manage their accounts independently and securely.”