TheCable

Guaranty Trust Bank (GTBank) has left its customers frustrated and helpless as a result of an inability to access the mobile app ‘GTWorld’.

The development comes against the background of an update which was expected to improve the app’s features but instead led to login issues for customers.

The bank had, on Tuesday, informed its customers via text and email messages that its app would be automatically updated to the new version on July 12.

“On the 12 July, we will release the new and updated version of the GTWorld Mobile Banking App to Play Store and App Store. This means that when you launch the GTWorld Mobile Banking App, you will see a newly designed interface if you have App Updates set on automatic,” the notice reads.

“However, if App Update is not set to automatic on your mobile device, you will need to manually update your GTWorld Mobile App to experience the newly designed app. Please note that we will discontinue support of the current version of the GTWorld App on 12 August.”

TheCable observed that following the update, many customers have not been able to log into the updated mobile app.

Numerous users have complained of being locked out of their accounts for a period of 24 hours after multiple unsuccessful attempts to log in.

Below are some of the reactions from Twitter.

GTCO upgraded their app, shut everyone out of the new version 🤷, are we to beg you to give us access to our money? #Gtworld #Upgrade👎🏼

— 🤴Mercy•Unlimited™🔥 (@Abraham_Anu) July 13, 2023

50 minutes over, tried again, still nothing😞 @gtbank @gtbank_help what’s going on, fix your updated App, na weekend we dey ooh pic.twitter.com/UP1m9VeUMP

— Ibrahim Mansur (@MansurIB007) July 15, 2023

GTbank choosing to force an update to their app, and now I cannot log in.

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This might be the last straw. I’m going to change my primary bank on Monday.

— Fola Olatunji-David (@folasanwo) July 14, 2023

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@gtbank_help what’s happening with your new app, I can’t login into the app.

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I’ve typed my phone number and you’re not sending the OTP, next response I get is I should try again after 24hours…

So my life should stand still for what you guys can’t fix?

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— SeanDavid Ndubueze (@SeandavidN) July 14, 2023

GTBank makes it absolutely necessary to have a second bank app. Otherwise, you're screwed. How else can you explain the total mess a simple update has become? You disturbed us for days with the promise of an ungrade only to be unable to log into the app after the upgrade. #Sigh!

— Yinka Chukwuemeka Ogunnubi (@yinkanubi) July 14, 2023

GTBank’s new app upgrade be like person wey get money dey find trouble. (Sorry. I wrote that in Yoruba). Why roll out a new app that it’s impossible to even log in to?.

Shameful for a bank I’ve considered quite reliable over time – compared with other Nigerian banks.

— Baba Oba (@olofinlua) July 15, 2023

Innalillah. I was here laughing at those who had rushed to update their @gtbank app, only to find out that mine had updated automatically. It's gonna be a long weekend. 😂

— Gimba Kakanda (@gimbakakanda) July 14, 2023

I’m yet to see just one person who has successfully logged into the new app.

Can I just revert to the old one?🙏🏻🙏🏻🙏🏻

My small money o. 😭😭😭 https://t.co/qkmHUUEXql

— SP Benjamin Hundeyin (@BenHundeyin) July 15, 2023

GTbank released app only to lock everyone out 😂😂😂

— Grandpa Frank 👴 (@maniac8989) July 13, 2023

If you're having issues logging in on your GTBank app, kindly wait till Monday and go to the nearest bank and complain. Don't log in your details on any online site, someone just got duped of N430,000 just now. Scammers are using the avenue to operate.

— *Pablo Martini* (@PabloHoggs) July 15, 2023

No way I’ll continue using @gtbank after the punishment and suffering their app has caused me. No way!

— Angelo (@Jewd_) July 15, 2023

After days of inundating our emails with news of their exciting app makeup. @gtbank released an app we can’t log into 🥲 pic.twitter.com/9jYLq29cOo

— John Chibuike’m Maduforo (@thekingjaey) July 13, 2023

Responding to the plight of customers, GTBank asked them to use the internet banking or the USSD platform to initiate transactions.

“Thank you for talking to us. We sincerely apologize for the inconvenience this may have caused you,” a message from the bank reads.

“Please be informed that we are aware of the downtime, and this is receiving attention and resolution is ongoing.

“Please bear with us as the updated platforms will be up and running in no time.”