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NAHCON to investigate ‘poor services’ rendered to Nigerian pilgrims in Makkah

NAHCON to investigate ‘poor services’ rendered to Nigerian pilgrims in Makkah
July 05
19:36 2023

The National Hajj Commission of Nigeria (NAHCON) says it has set up an eight-man committee to investigate poor services rendered to Nigerian pilgrims during the 2023 hajj exercise in Makkah, Saudi Arabia.

In a statement on Wednesday, Mousa Ubandawaki, deputy director of information and publication at NAHCON, said the committee would review the quality of the services and make recommendations for future hajj exercises.

The committee was inaugurated by Nura Yakasai, commissioner in charge of policy personnel, management and finance (PPMF), on behalf of Zikrullah Hassan, chairman of the commission.

“The decision was part of the resolution adopted at the end of a meeting between NAHCON, state Muslim pilgrims welfare boards and tour operators, which was held at the commission’s Ummul-Judd office in Makkah and was attended by the executive secretaries/chairmen or Amirul Hajj of the 36 states, FCT, the armed forces and members of AHOUN,” the statement reads.

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“The committee is expected to review the 2023 hajj Masha’ir services provided by the company of Muttawwifs for African non -Arab countries.

“To establish the services provided as contained in the contract for all packages. To establish services not rendered and poorly offered.

“To seek for compensation or refund as the case may be and recommend mitigation strategies for future exercises.

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“The committee is to aggregate all the complaints from the NAHCON, states and tour operators during the Masha’ir for onward submission to the deputy minister of hajj and umrah for necessary action.”

The committee is chaired by Abdullahi Kontagora, secretary of the commission.

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