The Nigeria Civil Aviation Authority (NCAA) says Royal Air Maroc has paid the sanction fee imposed on it for consumer protection infractions.
On December 28, 2024, the aviation authority said it sanctioned Air Peace and Ethiopian Airlines, Arik Air, Aero Contractors, and Royal Air Maroc for violating Part 19 of the NCAA Regulations of 2023.
The NCAA said the violations include failure to refund passengers within the stipulated time frame, non-responsiveness to authority’s directives, incidents of missing and manhandled luggage, short-landed baggage, and issues relating to flight delays and cancellations.
In a post on X on Monday, Michael Achimugu, NCAA’s director of public affairs and consumer protection, noted that the Moroccan carrier was fined the heaviest among foreign airlines due to persistent cases of short-landed baggage and poor response to complaints.
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Achimugu said the airline has improved its response to passenger complaints, but baggage-related issues continue to persist.
“We have held a virtual meeting with the airline to try and understand their challenges. Despite this, the NCAA is thinking of heavier sanctions against RAM if this anomaly does not improve immediately,” he said.
The director advised the airline to review its operational strategy and explore alternative solutions to address baggage challenges, noting that its current approach is not meeting passengers’ needs.
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“The goal is to sanitize our industry and give passengers a seamless travel experience. The NCAA will continue to protect the rights of passengers and airlines,” he added.
On September 20, Achimugu disclosed that Royal Air Maroc and Saudi Air have been cautioned over regulatory infractions and risk heavy sanctions if they fail to comply with the authority’s determinations.
