OpenAI commences probe into ChatGPT outage, says services largely restored

OpenAI has addressed the widespread outage that disrupted access to ChatGPT and its application programming interface (API) services on Tuesday.

In a series of updates on its status page, the artificial intelligence (AI) firm said it has identified the root cause of the elevated error rates and latency issues experienced across its services and has implemented mitigation steps.

“Some users are experiencing elevated error rates and latency across the listed services. We are continuing to investigate this issue,” the company wrote.

“Nearly all ChatGPT components are now working properly for all users”.

However, it noted that voice mode still faces “elevated error rates” and that efforts are ongoing to resolve the problem fully.

“Please note that we still see an elevated error rate with voice mode and we are working to completely fix this component,” it added.

The outage impacted both free and paid users globally.

Users reported errors, file mix-ups, difficulty accessing ChatGPT features, as well as delays in generating responses.

According to OpenAI, the disruption also affected API-based services, used by developers and businesses building on OpenAI’s models.

The company, however, did not disclose specific technical details about what caused the issue.