TheCable

Fidelity Bank has announced the commencement of Saturday banking services in select branch locations across the country.

The bank said the initiative is in line with the its mission to make financial services easy and accessible, especially with its renewed effort to provide a new face of service in the industry.

The Saturday banking services will be “effective immediately” and will be between 10am to 2pm in 15 select Fidelity Bank branches across the country.

The branches include Ketu, Alaba, Computer Village, Gbagada, Egbeda, (Lagos state); Ekpoma, Mission Road (Edo state); Aba 3, Umuahia (Abia) and Challenge, Ibadan.

Others are Polo Park, (Enugu), Nnewi, Onitsha Main (Anambra); Kano 3 and Owerri Main.

According to Nnamdi Okonkwo, managing director/chief executive officer of Fidelity Bank Plc, the introduction of Saturday banking services further reaffirms the bank’s commitment towards the creation of new customer experience in service delivery.

“We are actively changing the way we do business; becoming more focused on our customers’ needs and exceeding their expectations from us,” he said.

In terms of value proposition to customers, Okonkwo said Saturday banking will allow customers to send and receive money to and from over 200 countries of the world.

He explained that the bank’s improved electronic banking system has drastically reduced the turn-around-time for online customer set up at all touch points, a clear testament to the bank’s resolve to continually surpass customer expectation.

This is an addition to the bank’s mobile banking systems that allow for seamless transfer of funds at any time.

To support all these innovations, Okonkwo said that the bank is in the process of migrating its core banking platform from Finacle version 7 to Finacle version 10.

The migration, which is part of the banks transformation initiative, will enhance its operational efficiency, strengthen innovation capabilities and support scalable growth.

“Finacle version 10 will enable us to implement services such as enhanced SME banking, management information system reporting, application monitoring and disaster recovery automation.”