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OPay assures customers of  excellent services, addresses complaints about unauthorised debits

OPay assures customers of  excellent services, addresses complaints about unauthorised debits
August 27
16:21 2021

OPay, a one-stop mobile-based platform for payment and other important services has assured its customers of excellent service as a trusted financial partner.

In a statement by Iniabasi Akpan, The Managing Director of Opay, addressing the formal complaints received from some customers on some unauthorized debits on their accounts said the management team has addressed these aggrieved customers by treating their complaints with the highest priority.

According to the statement by the Managing Director,  “We have formally received complaints from some of our customers who might have recently exposed their personal or confidential information, unsuspectingly to fraudsters. The customers, rightfully aggrieved, visited our head office to speak with the customer support team.”

Our management team has addressed these aggrieved customers, and we assure them we will treat their complaints with the highest priority. Accordingly, we have started working with law enforcement agencies to investigate this matter properly.”

The Managing Director added that “OPay has consistently advocated the importance of customers keeping their personal information safe via its numerous channels.”

These efforts have been directed to remind our customers not to share confidential information with other persons. We implore our customers never to share information such as PIN, OTP, and passwords with anyone.

We want all our customers to know that OPay remains their trusted financial partner. Our platform has a robust and tested infrastructure to keep their funds safe and secured at all times, and no funds can be moved without confidential information such as passwords or OTP on our platform. We remain committed to providing our customers excellent service at all times.

Kindly reach out to our customer support team via the following channels:

E-mail: [email protected]

Phone Number: +23418888329

Social Media Platforms:

Instagram: @opay.ng

Facebook: opay.ng

Facebook Merchant: @opaymerchants

Twitter: @OPay_NG, @OPaySupport

LinkedIn: OPay

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